Allina Medical Transportation is one of the region's largest ambulance and medical transport services.

• We serve more than 80 Minnesota communities, where about 1 million people live.
• We employ around 400 paramedics, emergency medical technicians, dispatchers, maintenance and administration and support personnel.
• Our services include priority medical dispatch, 911 pre-arrival instructions, emergency and non-emergency ambulance response, the Greater Minnesota Ride program, wheelchair transport, and Flight Care program (in-flight medical kits).

Heart Safe Communities

Sudden cardiac arrest can happen anywhere, at anytime, to anyone. That's why we launched this effort to prevent death from sudden cardiac arrest by placing automated external defibrillators (AEDs) wherever people live, work or play.

Communities we serve

Our primary service area encompasses about 1,200 square miles in the Minneapolis / St. Paul metropolitan area and greater Minnesota.

Emergency response

Our status management and priority medical dispatch systems ensure the best-equipped ambulance and best-trained professionals arrive at the scene.

In 2009, we responded to about 54,000 emergency calls.

Allina Medical Transportation crews respond exclusively to medical emergencies at the Minneapolis/St. Paul International Airport.

Emergency ambulance service

Our paramedics and emergency medical technicians respond to emergency calls and handle transfers between health care facilities, 24 hours a day, seven days a week. This requires expertise in airway management, electrocardiograms and other livesaving methods.

Electrocardiograms

An electrocardiogram (ECG) is a test that records the electrical activity of the heart.

Learn more about electrocardiograms our health encyclopedia.

911 communications center

Our dispatchers give 911 callers the information they need to handle an emergency medical situation until the ambulance arrives. They can instruct callers on how to deal with choking, sudden cardiac arrest, imminent childbirth and other emergencies. They are certified by the National Academy of Emergency Medical Dispatch.

Choking

Choking is when someone can't breathe because food, a toy, or other object is blocking the airway (throat or windpipe).

Learn about choking first aid in our health encyclopedia.

Sudden cardiac arrest

Sudden cardiac arrest occurs when a quivering of the heart muscle cause the heart to stop pumping blood through the body.

Learn more about sudden cardiac arrest.

Childbirth

Childbirth the process a pregnant woman goes through to give birth to her baby.

Learn more in our pregnancy manual.

Mobile communications unit

Allina's mobile communications unit brings emergency dispatching out into the field. It is used for pre-scheduled events and responses to emergent incidents where on-site communications and coordination enhances emergency medical service (EMS) operations.

Bringing this technology to the scene has proven very successful. This resource is shared among EMS agencies statewide to assist with natural disasters and other large-scale emergencies.

Non-emergency services

Even when it's not an emergency, we make sure people get to the care they need.

Greater Minnesota Van Service

Our van drivers bring residents of Greater Minnesota to and from medical care in the Minneapolis/St. Paul metropolitan area.

As one customer said, "The driver was especially pleasant - a big plus when you're going for your first surgery in 21 years."

Wheelchair service

Our drivers help non-emergency patients who use wheelchairs get to and from clinic appointments, or go home after a hospital stay or an emergency room visit. Occasionally, our drivers also provide medical transportation to people who need help walking.

Scheduled ambulance service

Traditionally known as basic life support, this service provides ambulance and stretcher transportation for non-emergency patients who are too sick to ride in a wheelchair. Many are hospice or nursing home patients who are living with chronic illness and need qualified personnel to bring them to and from the clinic, hospital or therapy center.

Flight Care

In-flight medical kits are an FAA requirement for all commercial airline flights. In 2009, we resupplied 1,677 expanded emergency medical kits to Northwest / Delta, Mesaba, Compass and Sun Country airlines.

Special events: Standing by in case of an emergency

Medical emergencies can happen in a crowd. That's why you'll find our paramedics and emergency medical technicians on duty at civic events, concerts and sporting events.

Sponsors of events in our primary service area can ask Allina Medical Transportation to provide medical coverage in any of these ways:

• Advanced life support golf cart: A paramedic certified in advanced life support will patrol the grounds in a specially equipped golf cart.

• Basic life support golf cart event: An emergency medical technician certified in basic life support will patrol the grounds in a specially equipped golf cart.

• Basic life support unit coverage: Two emergency medical technicians will stand by with an ambulance equipped for basic life support.

• Advanced life support unit coverage: At least one paramedic and one emergency medical technician will stand by with an ambulance equipped for advanced life support.

• Bike team coverage: A team of emergency medical professionals will circulate throughout the event on bicycles. The team includes at least one paramedic.

If you have questions, comments or need more information, please e-mail, call or write to us.

E-mail

If you would like to e-mail questions or comments to Allina Medical Transportation, please complete this form.

Phone numbers

General office: 651-222-3728
Non-emergency medical transportation: 651-222-0555
Billing or medical records: 651-222-6040

Mailing address

Allina Medical Transportation, 167 Grand Avenue, St. Paul, MN 55102

Our administrative team

Brian LaCroix, president
His 23-year emergency medical services career involves being an emergency medical technician, paramedic, educator, author, CISD peer counselor and manager. He has helped develop state emergency medical services for Minnesota and Wisconsin, as well as extended projects in Nicaragua and France.

LaCroix is a past member of the Minnesota Emergency Medical Service Regulatory Board and current chair of the Hennepin County EMS Council.

Charles Lick, MD, medical director
Dr. Lick is responsible for the care delivered by Allina Medical Transportation personnel. He sets equipment and training standards and service protocols. Dr. Lick also is the medical director for Allina's Buffalo Hospital Emergency Department and an emergency room physician.

Throughout 20-year career, Dr. Lick has worked with community, health care and civic organizations to advance the cause of early defibrillation for sudden cardiac arrest. He founded Allina's Heart Safe Communities program, which was designed to increase the survival rate of out-of-hospital cardiac arrests by placing automated external defibrillators in public places.

Learn more about Heart Safe Communities...

Paul Satterlee, MD, associate medical director
A board-certified emergency physician for eight years, Dr. Satterlee focuses on field support and response, as well as medical research and publishing Allina Medical Transportation's clinical success to both regional and national emergency medical service (EMS) audiences. Dr. Satterlee sees patients in Abbott Northwestern Hospital's emergency department. Previously, he served as North Memorial's associate medical director and practiced in their emergency department.

Dr. Satterlee is an active member of the Minnesota Disaster Medical Assistance Team (DMAT1). He also is medical director of the paramedic program at Century College in White Bear Lake, Minnesota. In May 2008, Governor Tim Pawlenty appointed Dr. Satterlee to the Minnesota EMS Regulatory Board, representing emergency physicians.

Mark Anderson, director of finance
Anderson is responsible for our business office as well as providing information and direction relative to all financial aspects of Allina Medical Transportation operations. This includes capital acquisition, monthly financial reports, cost and revenue analysis.

Anderson is helps develop and track statistical measures including transport times, response time reporting and unit hour utilization. He has a bachelor's degress in business administration.

Chuck Kaufman, director of communications
A certified emergency medical dispatcher for 12 years, Kaufman is responsible for our dispatch center and telecommunications operation. Kaufman began his Allina Medical Transportation career more than 30 years ago as a "rig washer." For several years he worked on the street as an EMT and then moved into the communications centers as a dispatcher. He progressed to lead dispatcher and eventually to director of communications.

The Allina Medical Transportation Communications Center oversees 230 calls per day across a wide geographic area and is recognized as a secondary Public Safety Answering Point (PSAP) by the State of Minnesota.

Kevin Miller, director of operations and organizational leadership
A paramedic for 21 years, Miller leads all Allina Medical Transportation ambulance operations in five geographic service areas with nearly 100 communities and townships and more than 800,000 people. Nearly six years before joining Allina, Miller was Dakota County's emergency medical services director. He also was director of the Campbell Emergency Response Team in Weatherford, Texas, and held ambulance services roles in Fort Worth, Texas.

Miller has served on a variety of industry-related committees and councils. He is vice-chair of the Minnesota EMS Regulatory Board. He earned a bachelor of arts degree in organizational leadership from Bethel University in 2008.

Susan Long, director of clinical services
A paramedic for 24 years, Long oversees quality and safety functions, internal and external education activities.

In 1997, Long joined Allina Medical Transportation as an operations manager in our North Metro ambulance operations. She has subsequently provided leadership in ambulance and support services, staffing, education and quality.

Bill Snoke, director of external affairs
Snoke leads our community and government relations efforts, legislative affairs, business development and strategic planning. Snoke came to Allina in 2003 as director of operations. After 18 months, he assumed his current role. Throughout his 35-year emergency medical services career, Snoke has worked in a wide variety of roles including 25 years as an EMT, volunteer, paid ambulance attendant on basic and advance life support services, planner and other administrative positions.

Snoke earned a bachelor of science degree from the Carlson School of Management. He has also been an adjunct professor of public administration at Hamline University and guest lecturer at Hamline University and Century College.